Regular customer support is included for all of the services we provide, at no extra cost. This includes communication by phone or email to answer any questions you may have regarding billing issues, client balances, claim status, etc. This support is available during regular business hours. You can also get unlimited reporting at no charge. You have 24 hour access to all patients, claims and reporting data through Kareo, also at no charge.
We pride ourselves on offering outstanding customer service. Each practice is assign to a primary billing technician, who is the first contact, if you have any question. We will provide you with both an e-mail address and a direct contact phone line for your billing technician. Each practice also has a secondary billing technician assigned who is also very familiar with you practice, in case the primary tech is sick or on vacation. You will have contact information for the secondary billing technician as well. In addition, you always have the option of contacting our Operations Manager if there are more involved issues or concerns.
If you have additional or extensive customer support requirements, or if you require customer support outside of regular business hours, we offer more comprehensive and after-hours support plans as well, for an additional charge.