Regular customer support is included for all of the services we provide, at no extra cost. This includes communication by phone or email to answer any questions you may have regarding medical billing issues, client balances, claim status, etc. This support is available during regular business hours. You can also get unlimited reporting at no charge. You have 24 hour access to all patients, claims and reporting data through Kareo, also at no charge.
We pride ourselves on offering outstanding customer service. Each practice is assigned to a Billing Team. That way there is a group of trained billers who are all familiar with your practice, and can cover any issues that arise, even if one member of the team is out sick or on vacation. You will have a direct contact phone line and email address for the billing team, as well as a HIPAA-compliant electronic contact through BA Notes, our secure, online communications program. You also always have the option of contacting our Operations Manager if there are more involved issues or concerns.
We strive to provide outstanding customer service, and to respond to all phone calls, emails, faxes, etc. very promptly. We believe that outstanding customer service and excellent communication are two of the most important aspects of a good billing service.
If you have additional or extensive customer support requirements, or if you require customer support outside of regular business hours, we offer more comprehensive and after-hours support plans as well, for an additional charge.
Submit a free quote request and see how we can help your business.