We pride ourselves on offering outstanding customer service. Each practice is assign to a Billing Team. That way there is a group of trained billers who are all familiar with your practice, and can cover any issues that arise, even if one member of the team is out sick or on vacation. You will have a direct contact phone line and email address for the billing team, as well as a HIPAA-compliant electronic contact through BA Notes, our secure, online communications program. We strive to provide outstanding customer service, and to respond to all phone calls, emails, faxes, etc. very promptly. We believe that outstanding customer service and excellent communication are two of the most important aspects of a good billing service.